Reservation Sales Agent

InterContinental Hotels Group Dubai Festival City

78 days ago

About us
Do you see yourself as a Reservation Sales Agent at InterContinental Hotels Group Dubai Festival City? What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. The InterContinental Hotels Group (IHG) properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 1200 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
Your day to day
At the moment we are looking for a Reservation Sales Agent to join our energetic, enthusiastic and passionate team at InterContinental Dubai Festival City.As a Reservation Sales Agent, you will record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.Key Responsibilities:-Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques-Promote the Hotel’s (and ICHG generally) products and services-Maintain a high level of product and service knowledge about all ICHG Hotels in your region-Develop and maintain a regular pattern of sales calls-Prepare and execute action plans which increase reservation sales and associated business-Record and process reservations made by phone/fax/email-Accept wait list reservations-Process amendments to reservations such as extensions, early departures, etc-Manage “no show” reservations by investigation and recording of same -Record special billing arrangements for groups and conventions-Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval-Maintain knowledge of special rates/ offers/ promotions-Monitor reservation levels and inform Managers of current and future occupancy rates-Prepare reports as requested (eg to travel agents, business houses etc)-Prepare reservation sales reports
What we need from you
Ideally, you'll have some or all of the following competencies and experience we're looking for:-Minimum of 1 year previous experience as a Reservations Agent-Excellent communication skills-Good command of English-The ability to communicate well to ensure effective shift hand-overs-Decision-making skills so as to establish action plans and schedules for meeting priorities-The ability to diagnose problems and thoroughly analyse information to guide decision making
What we offer
In return we'll give you a competitive benefit package including accommodation, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. To find out more about us or any other jobs with IHG please look at