Business Lounge Agent

Swissôtel Al Ghurair

174 days ago

Business Lounge Agent
: United Arab Emirates-Dubai-Swissôtel Al Ghurair
: Regular

“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Hotel Overview:

The Swissotel Al Ghurair Hotel is a 428-room-and-192 suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Business Lounge Agent

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the call centre. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. This position effects every department in the hotel, being the central information contact for guest services and inquiries.

Summary of Responsibilities:

  • Answer all incoming calls promptly and pleasantly, using the Swissôtel Hotels & Resorts’ greeting standard.
  • Communicate clearly and effectively on the telephone.
  • Assist Guests with general enquiries, providing accurate and detailed information.
  • Action Guest requests promptly and professionally as required.
  • Ensure that all phone calls are transferred to the appropriate personnel.
  • Record and deliver all Wake Up calls accurately and on time.
  • Record messages accurately, relay them to the appropriate personnel precisely and in a reasonable time frame.
  • Respond to all faxes and emails by the end of the business day they are received.
  • File all paperwork in the relevant areas on a daily basis.
  • Ensure Guest details remain confidential.
  • Ensure a neat and tidy work area.
  • Be aware of and abide by all Emergency and Evacuation procedures.
  • Report all suspicious and threatening phone calls to the relevant Manager.
  • Correctly use all communications systems, including switchboard, paging system, fax machine and photocopier.
  • Maintain communications equipment, and report any maintenance problems to the appropriate repair facility.
  • Perform additional tasks as assigned by Management.
  • Constantly review the performance and operations of yourself and the department, offering suggestions for improvement.
Physical Aspects of Position (include but are not limited to):
Constant sitting throughout shift
Frequent lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting

Visa requirements:
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair Hotel managed by Accor will cover visa costs and flights for selected candidates from place of origin.

Living and working in Dubai:

Dubai is a city and emirate in the United Arab Emirates known for luxury shopping, ultramodern architecture and a lively nightlife scene. Burj Khalifa, an 830m-tall tower, dominates the skyscraper-filled skyline. At its foot lies Dubai Fountain, with jets and lights choreographed to music. On artificial islands just offshore is Atlantis, The Palm, a resort with water and marine-animal parks. For more info about living in Dubai we suggest to check out the following websites:

Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your resume to

: Colleague
: Full-time
: Rotating / Shift Work
: No
: 18.Dec.2018, 4:59:00 AM