NCG Operations Agent - Arabic Speakers

DHL Express United Arab Emirates

190 days ago

Organisational Background Information

As one of the World’s most International companies; operating in over 220 countries and territories, we see the world differently. Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.

DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked as the #1 Great Place to Work in the UAE for four consecutive years! We are looking for a talented individual who shares the passion for excellence, customers and people. Do you want to be part of a winning team and make a difference? Then join team DHL….

Job Purpose

The NCG Operations Agent is responsible for monitoring and reporting all ME network and air movements and managing all CAL movements within the globe.


Timely communication within the network
You will ensure the network is kept informed of any changes impacting the business.

Coordinate inbound and outbound activities with DNATA and CAL
Make sure all outbound flights carry our loads as planned and inbound alerts and recovery are completed in a timely manner

Ensure all processes are followed within the agreed guidelines
Management of CALMS, NMIV and flight plan to make sure our accuracy levels are high.

Follow all GSOP guidelines and make sure we are complaint at all times.
Ensure we follow all G-SOP guidelines and work towards a healthy work place.

Skills and Qualifications

To be successful in this role you must have excellent planning and organizational skills with the ability to work in a time pressured environment. You must be results orientated and focused on getting it right the first time. You will have impeccable attention to detail with the ability to see risks and flag to management.

You must have excellent communication skills and be able to work as a team in a multi-skilled and multicultural environment to ensure the desired results are achieved.

Facts and Figures


Employment Type
Permanent Full-Time

Business Unit
DHL Express United Arab Emirates

Contract Type

Dubai - دبي

Working Hours

Job Type
Freight Transportation

Shift Requirement
Day time only

Career Level

Relocation Offered

Responsible for

Travel Required

Reports to
NCG Supervisor

Travel Extent

Target Hire Date

Work Permit Required