Reservations Agent- Movenpick Hotel Apartments Downtown Duba...
Area Management Middle East & Africa Dubai
237 days ago
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Minimum two (2) years experience with the similar position in a five star Hotels or similar organization.
- Interpersonal written and verbal communication skill
- Excellent communication and organizational skills
- Should have command on OPERA
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Are you interested? Please apply online and send us your application documents including the earliest possible start date, your salary expectations.
We look forward receiving your application!