Sr. Business Travel Consultant
15 days ago
FROSCH Europe has several permanent contract opportunities for a Sr. Business Travel Consultant (Sabre required) to make a direct impact on the success of our company. You will work in a multi-cultural collaborative environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience to high profile and executive level business professionals.
- Be a true Travel Consultant and uphold the “WOW” factor in client customer service
- Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
- Complete travel reservations from their initial request to completion
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Remain current on value we provide to each customer
- Adapt and change as requirements of the business change
- Be responsive to client’s needs and issue resolution with excellent communication and follow up
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
- Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
- Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.
- Experience arranging international travel for multiple high level executive and corporate clients
- Capability to setup PNR’s, ticketing and exchange tickets is preferred
- 5 years GDS experince (Sabre preferred not required)
- Proficient with Microsoft Office, specifically Outlook and Word
- Strong attention to detail
- Ability to work well under pressure
- Strong sense of urgency as well as flexibility to change as needed
- Familiarity with visa and passport requirements to provide effective advice
- Provide Best in Class Customer Service that exceeds our client’s expectations
- Able to work well on a team to ensure worldwide coverage for clients