Tours Consultant

Emirates
Dubai

17 days ago

Job Outline:
  • To arrange for visas and other ground services requested by the Tour Operators and EK Network / passengers.
  • To liaise with the Airport / Hotel Representatives and assist passengers / in-resort clients to the best of their ability and hence ensure that they have a satisfactory experience, including at the airport and with the hotel / Arabian Adventures services.
  • To attend telephone inquiries and provide assistance and information to Tour Operators and EK Outstations as well as passengers and in-resort clients in a courteous and professional manner such that it creates a positive impact for EK, Arabian Adventures and the destination.
  • To offer alternatives when requested services cannot be confirmed and hence ensure materialization of each and every request.
  • To ensure that liability for services provided by contracted suppliers exists to enable their invoices to be processed accurately for payment.
  • To provide market and competitor information as well as client / passenger feedback on products / services to the Tours Officer along with suggestions for improving the same.
  • Accurately process all requests received from Tour Operators and EK Network for the destination through the Computerized Reservation System for final service delivery by the Operations Department.
  • To ensure all services booked by Tour Operators and EK Network are charged for as per the negotiated contracts/tariffs and invoiced / payment marked accurately.
Commercial/Sales.Tours (Inbound): 3 years

Vocational or Diploma (12 2 or equivalent)

A diploma in Tourism Management would be an added advantage

Knowledge/skills:
  • Basic knowledge of Tour Operators and airline products and their requirements
  • Proficient in MS Office packages and computerized reservations Systems
  • Excellent communication skills in English, both written and verbal. Any other foreign language would be an added advantage
  • Ability to work independently without supervision