Assistant Engineer - Work Shop Service, Dubai, UAE


253 days ago

The role of Assistant Engineer - Work Shop Service will be a part of the Robotics and Motion (RM) Division based in Dubai, UAE. ABB is the World leader in Robotics and Motion (RM) offering a wide range of products and services including drives, motors, generators and robots. Key applications include energy conversion, actuation, automation, standardized manufacturing cells for applications such as machine tending, welding, cutting, painting, finishing, palletizing and packing, and engineered systems for the automotive industry.

As an Assistant Engineer - Work Shop Service, you are expected to perform quality drive service within work shop and at customer place complying the ABB service standards and process, ensuring full customer satisfaction with 100% safety and integrity.TasksMain Accountabilities:
  • Attend jobs with complete preparedness, to give professional approach and to ensure quick and correct completeness of the job following the factory recommended procedures.
  • Ensure 100 % customer satisfaction
  • Servicing of ACS 880 800, 550,600, 350, 580, DC drives and any other drives which are coming to work shop.
  • Warranty Servicing of ACS 880 800, 550,600, 350, 580, DC drives and any other drives which are coming to work shop.
  • Inspecting and Testing of drives before and after repair
  • Service all drives in time
  • Keep spare parts inventory up to date.
  • Handling of demo unites
  • Ensuring measuring instruments used by service engineers are calibrated
  • Maintaining list of tools and instruments of service engineers.
  • Handling material stock.
  • Placing warranty order
  • Handling material shipment
  • Preparing service reports after service in DIB
  • Customer Site visit on emergency situation as when required.
  • Warranty case closing with factory and managing spare parts and return of faulty parts
  • Preparing warranty report in installed base.
  • Quick response to customer calls.
  • Ensure proper team work and support each other in the team whenever required.
  • Perform warranty repairs and complete warranty handling procedures.
  • Provide the End User with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales
  • Ensure timely completion of site reports, time sheets etc.
  • To be accountable for spare parts, tools and equipment that are/is required in order to complete the job at hand
  • To support team leader activities during the absence of team leader.
  • Ensure availability over phone/ E-mail(except during Annual holidays)
  • Provide technical support to customer.
  • Maintain the drive load testing unites maintained and ensure its good performance by bringing issues on time and preventively.
  • Complete PCS certification on time and attend HSE training
  • Report Hazards and perform JHA RequirementsIdeally you should have a Diploma/ Degree in electrical engineering with minimum of 3 - 4 years of experience in electrical and drives service. Knowledge in information technology with fluency in written and spoken English required. Additional informationPlease note: ABB reserves the rights to withdraw this job publication at any given time.